BUSTED Privacy Policy

Effective Date: October 31, 2025

We respect your privacy. This policy explains how Busted collects, uses, and protects your data.

1. What We Collect

We collect information to help you pay or dispute parking tickets:

• Information you provide: name, email, ticket photo or number, vehicle details, payment information, uploaded documents, and any dispute notes you share.

• App and usage data: app actions (e.g., button taps, form submissions, scan success/failure).

• Device data: IP address, operating system, and app version.

2. How We Use It

We use your data to:

• Provide, improve, and personalize our services

• File disputes or process payments on your behalf

• Communicate with you about your case, receipts, or status updates

• Troubleshoot issues and improve user experience

• Analyze aggregate usage trends (via tools like PostHog)

3. Sharing & Storage

We share data only with trusted third parties that help us operate Busted, such as:

• Payment processing: Stripe

• Analytics: PostHog

• Document handling & dispute automation: city submission portals and secure API partners (where applicable)

We do not sell or rent your data, and we never will.

Your data is stored securely and retained only as long as necessary to deliver services or meet legal obligations.

4. Your Choices

• You can request deletion of your account and associated data.

• You can opt out of non-essential analytics at any time.

• You may withdraw consent for dispute processing, though this may prevent completion of your submission.

5. Children

Busted is not intended for individuals under 16.

6. Changes

We may update this policy to reflect product or legal changes. You'll be notified through the app or by email.

7. Contact

Questions or concerns?

Email us at support@bustedapp.com